Terms of service
Terms of Service
OVERVIEW
This website is operated by Eternity Gifts & Keepsakes. Throughout this website, the terms "we," "us," and "our" refer to Eternity Gifts & Keepsakes.
By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service, together with any additional policies referenced on this website, including our Privacy Policy and Refund Policy.
If you do not agree with these Terms of Service, you should not access or use our website.
We reserve the right to update or modify these Terms at any time. Your continued use of the website following any changes constitutes acceptance of those changes.
Our online store is hosted through a secure e-commerce platform that enables us to sell our products and services to customers.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have obtained the consent of a parent or legal guardian.
You agree not to use our products or website for any unlawful purpose or in violation of any applicable laws or regulations.
You must not introduce viruses, malicious software, or any harmful code that could interfere with the operation of our website.
Any breach of these Terms may result in the suspension or termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any lawful reason.
Your non-payment information may be transferred over various networks as necessary to provide our services. Payment information is encrypted during transmission using industry-standard security measures.
You agree not to copy, reproduce, duplicate, resell, or exploit any part of our website, products, or services without our prior written permission.
Section headings are provided for convenience only and do not affect the interpretation of these Terms.
SECTION 3 – ACCURACY OF INFORMATION
We strive to ensure that the information on our website is accurate and current; however, we do not guarantee that all information is complete, accurate, or up to date.
Information provided on this website is for general informational purposes only and should not be relied upon as the sole basis for making purchasing decisions.
We reserve the right to modify website content at any time without prior notice.
SECTION 4 – PRODUCTS, PRICING AND SERVICES
Prices for products may change without notice.
We reserve the right to modify, discontinue, or limit the availability of any product or service at any time.
Certain products may only be available online and may have limited quantities.
Product images and colours are displayed as accurately as possible; however, actual colours may vary depending on your screen or device settings.
Because many of our keepsakes are handmade or personalised, slight variations in appearance may occur.
SECTION 5 – PERSONALISED PRODUCTS
Many products offered by Eternity Gifts & Keepsakes are customised or personalised.
Customers are responsible for ensuring that all names, dates, spelling, photographs, and other personalisation details are accurate before placing an order.
Once production has begun, personalised orders generally cannot be changed or cancelled.
We are not responsible for customer-supplied errors after order approval.
SECTION 6 – SHIPPING AND DELIVERY
Delivery times provided are estimates only.
We are not responsible for delays caused by postal services, couriers, customs, weather events, or circumstances beyond our control.
Risk in the products passes to the customer upon delivery.
SECTION 7 – RETURNS AND REFUNDS
Please refer to our Refund Policy for complete details.
Due to the personalised nature of many of our products, customised items are generally not eligible for return unless they arrive damaged, defective, or contain an error made by us.
SECTION 8 – INTELLECTUAL PROPERTY
All content on this website, including text, photographs, graphics, logos, product descriptions, and designs, is the property of Eternity Gifts & Keepsakes or its licensors and is protected by applicable intellectual property laws.
No content may be copied or reproduced without written permission.
SECTION 9 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Eternity Gifts & Keepsakes shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
Our liability, where permitted by law, is limited to the amount paid for the relevant product.
SECTION 10 – PRIVACY
Your submission of personal information through our website is governed by our Privacy Policy.
SECTION 11 – GOVERNING LAW
These Terms of Service are governed by the laws of Australia, and any disputes shall be subject to the jurisdiction of the Australian courts.
SECTION 12 – CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Eternity Gifts & Keepsakes
Email: eternitygiftskeepsakes@gmail.com
Website: Eternity - Gifts & Keepsakes / Premium Resin Gifts Australia