Refund policy

Return and Refund Policy

 

At Eternity - Gifts & Keepsakes, we take great pride in creating personalised, handcrafted keepsakes made especially for you. Due to the bespoke nature of our products, we are unable to accept returns for change of mind or dissatisfaction with the customisation chosen at the time of ordering.

However, your satisfaction means everything to us. If you receive a product that is broken, damaged, or does not meet the quality you expect, we kindly ask that you contact us as soon as possible at eternitygiftskeepsakes@gmail.com. Please include a photo of the item and your order details so we can assist you promptly.

Our team will work closely with you to understand the issue and find the best resolution. This may include offering a replacement, arranging a repair, or exploring other options to ensure you are completely happy with your experience. We are committed to making things right.

We appreciate your understanding of our policy and encourage you to reach out with any questions or concerns — no matter how big or small. Your satisfaction is our top priority, and we are honoured that you chose Eternity to help you celebrate life's most meaningful moments. Thank you for trusting us with your keepsakes.